Customer Support

Step 1 - Quick Start Guide 1

• Quick Start Guide

Step 2 - Adding your recorder to your site 1

• Adding the VideoGenie Recorder to Your Website

Step 3 - Adding the VideoGenie video player to your website 1

• Adding the VideoGenie Gallery to Your Website

Step 4 - Sharing videos on Facebook, YouTube, Twitter, and within your community 1

• Sharing Videos on Facebook, YouTube, and Within Your Community

Step 5: How Do I Load the Gallery, With A Specific Video First? 1

• How Do I Load the Gallery, With A Specific Video First?

Step 6: VideoGenie Analytics 101 1

• VideoGenie Analytics 101

Step 7- Reporting a Problem 1

• Reporting a Problem

Common Problems 3

• Common Recording Issues
• Reporting a Problem
• What Software Do I Need?

Displaying Videos 3

• Adding the VideoGenie Gallery to Your Website
• Adding the VideoGenie Player to your Website
• How Do I Load the Gallery, With A Specific Video First?

Getting Started 4

• Length of Video Montage
• Soliciting Videos From Your Community
• VideoGenie Analytics 101
• What Makes a Great Video?

Managing Videos 2

• Deleting A Video
• Changing Email Templates

Recording Videos 1

• Using the Embedded Recorder

Security Information 7

• Data Backup
• Firewall and Infrastructure Security
• Online Billing
• Password Storage
• Redundancy

View all 7

Sharing Videos 3

• Posting Videos To Facebook
• Posting Videos to Youtube
• Sharing Videos on Facebook, YouTube, and Within Your Community