When submitting a problem to VideoGenie support, please include as much information as you can.
Specifically, please include:
1) The specific problem, and how often it occurs. Can you reproduce the problem every time? Even after restarting? Are you able to see it on a colleague/friend's system? If you tell us each step, we can then walk through it on our end, which helps us fix the problem much faster.
2) Your browser version, and operation system. Note that while we try to support the widest range of software available, VideoGenie works best with modern, mainstream platforms. (You may find "What software do I need?" useful.)
3) Screenshots, or screencasts of the problem. This is extremely helpful in helping us quickly diagnose and respond to the problem! (You can record screencasts here: http://screencast.com/).
Thank you, and we'll respond as quickly as we can!